Leaderboarded HelpDesk

Learn how to use Leaderboarded via our Knowledge Base, give us your feedback on how we can improve Leaderboarded or ask questions when you get stuck. Support is free to all users.

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Knowledge Base

  1. Planning your Leaderboard →

    1. Preparation checklist
    2. How do I create a Power 100 leaderboard like the Zoopla Property Power 100?
    3. Options
    4. How do I change my leaderboard time zone?
    5. How to manage access to your leaderboard

  2. Player Guide →

    1. Is there a guide for players available?
    2. I'm having trouble connecting my LinkedIn account
    3. How do I change my name on a leaderboard I'm playing in?
    4. The anatomy of a good leaderboard
    5. How to update your photo on a leaderboard you are playing in?

  3. Template Guides →

    1. How do I create a Leaderboard counting Mentions of a Twitter account?

  4. Subscriptions and Billing →

    1. What is the pricing for using Leaderboarded?
    2. How do I cancel my subscription?
    3. How do I delete a leaderboard?

  5. Connectors (How to bring in data) →

    1. What platforms do we allow data collection from?
    2. Do I have to have a community when retrieving Kred scores?
    3. How do I create a Leaderboard from a Twitter List?
    4. My connectors have stopped and no scores are being collected. What can I do?

  6. Players →

    1. Players
    2. How do I exclude or remove players?
    3. How do I add a player?
    4. Why is my leaderboard locked? All players appear as Player X
    5. How do I add images to players on my leaderboard?

  7. Metrics and Score Entries →

    1. Metrics and Score Entries
    2. How do I restart when my connector has stopped or paused
    3. How do I add scores?
    4. How do I change the order of the metrics / score columns?
    5. How do I delete an individual score entry e.g. a tweet?

  8. Releases →

    1. Why leaderboards are best throttled?
    2. Releases Explained
    3. How to release your leaderboard
    4. Is there a way to reset a board?
    5. Can we have a shorter time period between leaderboard releases?

  9. Channels →

    1. Edit
    2. How do I change my theme?
    3. How to change your picture and add a custom logo to your leaderboard
    4. How do I customise my theme with CSS?
    5. Can I tweet out to more than the top 10 players?

  10. Profile →

    1. How to edit your profile
    2. Connecting Your Social Media Account
    3. Why do I need a Leaderboarded Account?
    4. What does it mean if my Leaderboarded profile is closed?

  11. Managing Multiple Leaderboards →

    1. Why senior managers really love a good wall of leaderboards

  12. Developers →

    1. I keep getting Please make sure the file exists, is accessible and is valid HTML when trying to upload a new custom theme
    2. How can I customise the cerulean theme so that all my columns fit on the screen?
    3. How to add a Twitter activity feed widget to your leaderboard
    4. How to create a custom theme for your leaderboard?

  13. All articles →

    1. Preparation checklist
    2. How to edit your profile
    3. Edit
    4. Players
    5. Metrics and Score Entries
    71 articles →

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