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Knowledge Base

  1. Player Guide 

    1. Is there a guide for players available?
    2. I'm having trouble connecting my LinkedIn account
    3. How do I change my name on a leaderboard I'm playing in?
    4. The anatomy of a good leaderboard
    5. How to update your photo on a leaderboard you are playing in?
  2. Template Guides 

    1. How do I create a Leaderboard counting Mentions of a Twitter account?
    2. How do I create a Power 100 leaderboard like the Zoopla Property Power 100?
  3. Board Settings 

    1. Preparation checklist
    2. Security considerations: how to manage access to your board
    3. Options
    4. How do I change my leaderboard time zone?
    5. How Leaderboarded helps you maintain a level playing field
  4. Players 

    1. Players
    2. How do I exclude or remove players?
    3. How do I add a player?
    4. Why is my leaderboard locked? All players appear as Player X
    5. How do I add images to players on my leaderboard?
  5. Data Collection, Entries & Metrics 

    1. How to give points for tweets with images
    2. My metric sources have stopped and no scores are being collected. What can I do?
    3. Do I have to have a community when retrieving Kred scores?
    4. What platforms do we provide data collection for?
    5. Metrics and Score Entries
  6. Releases 

    1. Why leaderboards are best throttled?
    2. Releases Explained
    3. How to release your leaderboard
    4. Is there a way to reset a board?
    5. Can we have a shorter time period between leaderboard releases?
  7. Sharing Scores 

    1. What distribution channels do we provide outputs to?
    2. How do I edit my leaderboard text and images?
    3. How do I change my theme?
    4. How to change your picture and add a custom logo to your leaderboard
    5. How do I customise my theme with CSS?
  8. Subscriptions and Billing 

    1. What is the pricing for using Rise?
    2. How do I cancel my subscription?
    3. How do I delete a board?
    4. How do I change my subscription
    5. How to update payment card for subscription
  9. Troubleshooting 

    1. I've released but all my players ranked the same? e.g. 111th
    2. Why do I and others sometimes appear as Player X on a board?
    3. Twitter profile images missing
    4. I get error Please check that this data source is pushable i.e. is an API metric source and you are the owner.
  10. Developers 

    1. I keep getting Please make sure the file exists, is accessible and is valid HTML when trying to upload a new custom theme
    2. How can I customise the Tabular theme so that all my columns fit on the screen?
    3. How to add a Twitter activity feed widget to your leaderboard
  11. Glossary 

    1. Release
  12. Policies 

    1. Cancellation Policy
    2. Why do we have to include a 'powered by Rise' logo on our board?
  13. All articles 

    1. Preparation checklist
    2. Players
    3. Is there a guide for players available?
    4. I've released but all my players ranked the same? e.g. 111th
    5. What is the pricing for using Rise?
    107 articles 

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