rise.global Help Center

Become a successful user of rise.global. Search our Knowledge Base, Contact Us when you get stuck and Make Suggestions on how we can improve Rise.

The rise.global Help Center is free to all users - our staffed hours are 9am to 5.30pm UK excluding weekends and public holidays. We aim to respond to most queries within 1 working day.

Knowledge Base

  1. Integrations 

    1. How do I set a social network for my board conversations?
  2. Player Guide 

    1. Player Guide and Introduction to Rise
    2. What is a Rise board?
    3. How do I get on a board?
    4. How do I view and edit my Rise profile (account)? e.g. change name/photo
    5. Can I leave a board? Can I delete my Rise profile (account)?
  3. App Specific Guides 

    1. How do I create a Power 100 leaderboard like the Zoopla Property Power 100?
    2. How do I create a Nearest the Pin leaderboard?
    3. How to create a leaderboard for a game or contest at an Event or Conference or Exhibition Stand
  4. Board Settings 

    1. Preparation checklist
    2. Security considerations: how to manage access to your board
    3. Rise Board Roles
    4. Options
    5. How do I change my leaderboard time zone?
  5. Player Management 

    1. Players
    2. How do I exclude or remove players?
    3. How do I add a player?
    4. Why is my leaderboard locked? All players appear as Player X
    5. How do I add images to players on my leaderboard?
  6. Data Collection, Entries & Metrics 

    1. How to give points for tweets with images
    2. My metric sources have stopped and no scores are being collected. What can I do?
    3. Metrics and Data Entries
    4. How do I add a new manual metric to my board?
    5. What platforms do we provide data collection for?
  7. Releases 

    1. Why leaderboards are best throttled?
    2. Releases Explained
    3. How to release your board
    4. Is there a way to reset a board?
    5. Can we have a shorter time period between leaderboard releases?
  8. Sharing Scores 

    1. What distribution channels do we provide outputs to?
    2. How do I edit my leaderboard text and images?
    3. How do I change my theme?
    4. How to change your picture and add a custom logo to your leaderboard
    5. How do I customise my theme with CSS?
  9. Subscriptions and Billing 

    1. What is the pricing for using Rise?
    2. How do I cancel my subscription?
    3. How do I delete a board?
    4. How do I change my subscription
    5. How to update payment card for subscription
  10. Troubleshooting 

    1. I've released but all my players ranked the same? e.g. 111th
    2. Why do I and others sometimes appear as Player X on a board?
    3. Twitter profile images missing
    4. I get error Please check that this data source is pushable i.e. is an API metric source and you are the owner.
    5. I've changed my Twitter name - how can I update my Rise profile so that my new name shows correctly on the boards I'm playing on
  11. Developers 

    1. I keep getting Please make sure the file exists, is accessible and is valid HTML when trying to upload a new custom theme
    2. How can I customise the Tabular theme so that all my columns fit on the screen?
    3. How to add a Twitter activity feed widget to your leaderboard
  12. Glossary 

    1. Release
  13. Policies 

    1. Cancellation Policy
    2. Why do we have to include a 'powered by Rise' logo on our board?
  14. All articles 

    1. Preparation checklist
    2. Players
    3. I've released but all my players ranked the same? e.g. 111th
    4. What is the pricing for using Rise?
    5. Why leaderboards are best throttled?
    137 articles 

Feedback and Knowledge Base