Rise Help

Learn how to use Rise  in our Knowledge Base, ask questions when you get stuck and give us your feedback on how we can improve Rise. Support is free to all users - our hours are 9am to 5.30pm UK excluding weekends and public holidays.

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Knowledge Base

  1. Troubleshooting →

    1. I've released but all my players ranked the same? e.g. 111th
    2. Why do I and others sometimes appear as Player X on a board?

  2. Planning your Leaderboard →

    1. Preparation checklist
    2. How do I create a Power 100 leaderboard like the Zoopla Property Power 100?
    3. Options
    4. How do I change my leaderboard time zone?
    5. How to manage access to your leaderboard

  3. Player Guide →

    1. Is there a guide for players available?
    2. I'm having trouble connecting my LinkedIn account
    3. How do I change my name on a leaderboard I'm playing in?
    4. The anatomy of a good leaderboard
    5. How to update your photo on a leaderboard you are playing in?

  4. Template Guides →

    1. How do I create a Leaderboard counting Mentions of a Twitter account?

  5. Subscriptions and Billing →

    1. What is the pricing for using Rise?
    2. How do I cancel my subscription?
    3. How do I delete a leaderboard?

  6. Data Sources (Connectors) →

    1. What platforms do we allow data collection from?
    2. Do I have to have a community when retrieving Kred scores?
    3. How do I create a Leaderboard from a Twitter List?
    4. My metric sources have stopped and no scores are being collected. What can I do?
    5. How to give points for tweets with images

  7. Players →

    1. Players
    2. How do I exclude or remove players?
    3. How do I add a player?
    4. Why is my leaderboard locked? All players appear as Player X
    5. How do I add images to players on my leaderboard?

  8. Metrics and Score Entries →

    1. Metrics and Score Entries
    2. How do I add scores?
    3. How do I change the order of the metrics / score columns?
    4. How do I delete an individual score entry e.g. a tweet?
    5. How do I edit scores?

  9. Releases →

    1. Why leaderboards are best throttled?
    2. Releases Explained
    3. How to release your leaderboard
    4. Is there a way to reset a board?
    5. Can we have a shorter time period between leaderboard releases?

  10. Channels (Outputs) →

    1. What channels do we provide outputs to?
    2. How do I edit my leaderboard text and images?
    3. How do I change my theme?
    4. How to change your picture and add a custom logo to your leaderboard
    5. How do I customise my theme with CSS?

  11. Managing Multiple Leaderboards →

    1. Why senior managers really love a good wall of leaderboards

  12. Developers →

    1. I keep getting Please make sure the file exists, is accessible and is valid HTML when trying to upload a new custom theme
    2. How can I customise the cerulean theme so that all my columns fit on the screen?
    3. How to add a Twitter activity feed widget to your leaderboard
    4. How to create a custom theme for your leaderboard?

  13. Policies →

    1. Acceptable Use Policy
    2. Terms of Use
    3. Privacy Policy
    4. Cancellation Policy
    5. Why do we have to include a 'powered by Rise' logo on our board?

  14. All articles →

    1. Preparation checklist
    2. Players
    3. Metrics and Score Entries
    4. Is there a guide for players available?
    5. I've released but all my players ranked the same? e.g. 111th
    91 articles →

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