rise.global Help Center

Become a successful user of rise.global. Search our Knowledge Base, Contact Us when you get stuck and Make Suggestions on how we can improve Rise.

The rise.global Help Center is free to all users - our staffed hours are 9am to 5.30pm UK excluding weekends and public holidays. We aim to respond to most queries within 1 working day.

I suggest you can improve rise.global by... →

Top ideas from the community (22 ideas)

Recently updated ideas

Knowledge Base

  1. Use Cases →

    1. How do I create a Nearest the Pin leaderboard?
    2. How do I create a scorecard to track Twitter metrics?
    3. How to use WuFoo to create a leaderboard for a game or contest at an Event or Conference or Exhibition Stand
    4. How do I create a scorecard to track my Twitter profile?
    5. How do I create a scorecard to track whether my target list of influencers are following me on Twitter?

  2. Users →

    1. Players
    2. How do I exclude or remove players?
    3. How do I add a player (user)?
    4. Why is my leaderboard locked? All players appear as Player X
    5. How do I add images to players on my leaderboard?

  3. Score Entries →

    1. Metrics and Score Entries
    2. How do I add a new manual metric to my scorecard?
    3. How do I add score entries (scores)?
    4. How do I change the order of the metrics / score columns?
    5. How do I delete an individual score entry e.g. a tweet?

  4. Score Collectors →

    1. What platforms do we provide data collection for?
    2. Blog Posts & Comments Score Collector
    3. Kred Score Collector
    4. Twitter Score Collectors
    5. Rise ScoreBook Collector

  5. Bulletins →

    1. Why leaderboards are best throttled?
    2. ScoreBook Bulletins Explained
    3. How to manually create a scorecard bulletin for your scorecard?
    4. How to automate scorecard bulletin generation?
    5. Why is my scorecard not updating / refreshing?

  6. Sharing →

    1. What display and notification channels can you use to share scores with your audience?
    2. Sharing your scorecard on your own micro website hosted on rise.global
    3. Sharing (displaying) your scorecard on a big screen TV
    4. Sharing your scorecard by embedding it on your own web site
    5. Sharing your scorecard on Twitter

  7. ScoreBook Settings →

    1. Preparation checklist
    2. Security considerations: how to manage access to your scorecard
    3. Scorecard User Roles
    4. How do I create (invite) someone to become an Admin?
    5. Options

  8. Troubleshooting →

    1. I've released but all my players ranked the same? e.g. 111th
    2. Why do I and others sometimes appear as Player X on a board?
    3. Twitter profile images missing
    4. I get error Please check that this data source is pushable i.e. is an API metric source and you are the owner.
    5. I've changed my Twitter name - how can I update my Rise profile so that my new name shows correctly on the boards I'm playing on

  9. Subscriptions and Billing →

    1. How do I cancel my subscription?
    2. How do I delete a board?
    3. How do I setup or change my subscription? How do I upgrade?
    4. How to update payment card for subscription
    5. How do I use my referral code?

  10. Player User Guide  →

    1. Player Guide and Introduction to Rise
    2. What is a rise.global scorecard?
    3. How do I get on a scorecard?
    4. How do I view and edit my Rise profile (account)? e.g. change name/photo
    5. Can I leave a scorecard? Can I delete my Rise profile (account)?

  11. Developer Guide →

    1. I keep getting Please make sure the file exists, is accessible and is valid HTML when trying to upload a new custom theme
    2. How can I customise the Tabular theme so that all my columns fit on the screen?
    3. How to add a Twitter activity feed widget to your leaderboard
    4. How to create a custom theme for your leaderboard?

  12. Glossary →

    1. Scorecard Bulletin
    2. ScoreCard
    3. ScoreBook

  13. Policies →

    1. Cancellation Policy
    2. Why do we have to include a 'powered by Rise' logo on our board?

  14. All articles →

    1. Preparation checklist
    2. Players
    3. Metrics and Score Entries
    4. I've released but all my players ranked the same? e.g. 111th
    5. What platforms do we provide data collection for?
    163 articles →

Feedback and Knowledge Base

(thinking…)