Knowledge Base

← rise.global Help Center

  1. Integrations →

    1. How do I set a social network for my board conversations?

  2. Player Guide →

    1. Player Guide and Introduction to Rise
    2. What is a Rise board?
    3. How do I get on a board?
    4. How do I view and edit my Rise profile (account)? e.g. change name/photo
    5. Can I leave a board? Can I delete my Rise profile (account)?

  3. App Specific Guides →

    1. How do I create a Power 100 leaderboard like the Zoopla Property Power 100?
    2. How do I create a Nearest the Pin leaderboard?
    3. How to create a leaderboard for a game or contest at an Event or Conference or Exhibition Stand

  4. Board Settings →

    1. Preparation checklist
    2. Security considerations: how to manage access to your board
    3. Rise Board Roles
    4. Options
    5. How do I change my leaderboard time zone?

  5. Player Management →

    1. Players
    2. How do I exclude or remove players?
    3. How do I add a player?
    4. Why is my leaderboard locked? All players appear as Player X
    5. How do I add images to players on my leaderboard?

  6. Data Collection, Entries & Metrics →

    1. How to give points for tweets with images
    2. My metric sources have stopped and no scores are being collected. What can I do?
    3. Metrics and Data Entries
    4. How do I add a new manual metric to my board?
    5. What platforms do we provide data collection for?

  7. Releases →

    1. Why leaderboards are best throttled?
    2. Releases Explained
    3. How to release your board
    4. Is there a way to reset a board?
    5. Can we have a shorter time period between leaderboard releases?

  8. Sharing Scores →

    1. What distribution channels do we provide outputs to?
    2. How do I edit my leaderboard text and images?
    3. How do I change my theme?
    4. How to change your picture and add a custom logo to your leaderboard
    5. How do I customise my theme with CSS?

  9. Subscriptions and Billing →

    1. What is the pricing for using Rise?
    2. How do I cancel my subscription?
    3. How do I delete a board?
    4. How do I change my subscription
    5. How to update payment card for subscription

  10. Troubleshooting →

    1. I've released but all my players ranked the same? e.g. 111th
    2. Why do I and others sometimes appear as Player X on a board?
    3. Twitter profile images missing
    4. I get error Please check that this data source is pushable i.e. is an API metric source and you are the owner.
    5. I've changed my Twitter name - how can I update my Rise profile so that my new name shows correctly on the boards I'm playing on

  11. Developers →

    1. I keep getting Please make sure the file exists, is accessible and is valid HTML when trying to upload a new custom theme
    2. How can I customise the Tabular theme so that all my columns fit on the screen?
    3. How to add a Twitter activity feed widget to your leaderboard

  12. Glossary →

    1. Release

  13. Policies →

    1. Cancellation Policy
    2. Why do we have to include a 'powered by Rise' logo on our board?

  14. All articles →

    1. Preparation checklist
    2. Players
    3. I've released but all my players ranked the same? e.g. 111th
    4. What is the pricing for using Rise?
    5. Why leaderboards are best throttled?

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