Why is my leaderboard locked? All players appear as Player X

← User Management
When a trial or subscription expires your players are 'locked' and replaced with Player X.  To unlock the leaderboard go to the Subscription menu and purchase a new package.

Once you have purchased the package you need to activate it on your chosen leaderboard. 
This will make all the player names visible again.

User Management

  1. Players
  2. How do I exclude or remove players?
  3. How do I add a player (user)?
  4. Why is my leaderboard locked? All players appear as Player X
  5. How do I add images to players on my leaderboard?
  6. What are the different Player Source options?
  7. How do I delete a player?
  8. What is the Player Identifier and why do I need one?
  9. Using Google Sheets as your player and data source
  10. How do I add Tags?
  11. How can I see latest players added to my leaderboard?
  12. Can I send out mass invitations to all players?
  13. Teams and Divisions
  14. How do I create a Leaderboard from a Twitter List?
  15. Importing user details and/or scores (metric data) via csv import
  16. New joiners welcome email
  17. How do I include new players who've applied to join?
  18. Best Practice Tips
  19. What is the maximum number of users per scorecard?

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